Refund Policy / Money Back Guarantee
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial
design concepts are approved, or a change is requested unless TheDesignLLC™ cancels or terminates your
Contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
- You make a request when the initial concepts for a logo are offered. However once you approve or request
changes in the initial designs, the refund offer becomes void and refund request will not be entertained.
- If request for refund is made before the delivery of initial design concepts, then you would be eligible
for Full Refund (less 10% service & processing fee).
- If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service &
processing fee).
- If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible
33% refund (less 10% service & processing fee).
- No refund request will be entertained after 120 hours of your initial design delivery, however since we
believe in 100% customer satisfaction you`re encouraged to contact us in case of any concern.
- No refund request will be entertained if you have not taken any action on your order for 14 days after
placing your order. However, if you want to reactivate your design order, you will be charged a certain fee
depending on your project.
- No refund requests will be entertained after the final files have been delivered.
- For website packages no refund will be entertained once website design has been approved, development
started or completed or once the website has been deployed live.
- For video animation packages no refund request will be entertained after the designing of the storyboard.
- All refund requests should be communicated to the support department. TheDesignLLC, based on the
violation of your user agreement reserves the right to approve/disapprove your request on an individual
case to case basis.
- For TheDesignLLC / Custom packages, refund will be applicable the same as it is on the single packages.
- For example, if you order logo and web design service and approve the logo, you can claim refund for the
website service at the time of initial design only.
- A refund request will need to have a valid reason which must be qualified against the design brief and
customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund
will not be given however further revisions will be provided until complete satisfaction
- Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design
orders with more than one design agency for the same job with the intention to claim refund, we do not
consider it a good faith. In such a case we reserve the right to decline a refund request.
- All design jobs require customer feedback before finalizing the design therefore it is only fair that the
customer gets involved and provides feedback in order to get the desired results.
- 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably
similar to another logo design that may already exist. Any resemblance to an existing design will be merely
a coincidence and TheDesignLLC will not accept any responsibility or claim of any compensation in such a
case. It is the client’s responsibility to get their art work copyrighted.
How to claim your refund
To assure your refund request is approved, please make sure you meet the following requirements
- Claim your refund specifying your concern by contacting us via any of the following three modes:
- We will try to resolve your concern by virtue of our revision policy immediately or else will email you a
refund request approval from our refund department. After the refund, your design rights would be obtained
by TheDesignLLC and you would not be able to display any version of the design sent by company. Let us
also specify that:
- Since the design rights would now be transferred to the company, you agree that you will have no
right (direct or indirect) to use any response or other content, work product or media, nor will you
have any ownership interest in or to the same.
- Working in collaboration with the Government Copyright Agencies TheDesignLLC would share Copyright
Acquisition information for the refunded designs that would restrict the re-use of the designs as
original designs in the future. If you have any questions or concerns about our Refund Policy, please
contact us by clicking here info@thedesignsllc.com.
